7/19/18- Record of Proceedings-Board of Directors Meeting


Record of Proceedings

Jefferson County Communications Center Authority

Board of Directors

July 19, 2018, 9:00 am

433 S. Allison Pkwy, Lakewood, CO 80226


The board meeting of the Jefferson County Communications Center Authority (Jeffcom) was called to order by Jon Greer at 9:00 a.m. This meeting was held in accordance with the applicable statutes of the state of Colorado, at 433 S. Allison Parkway, Lakewood, Colorado.


President Jon Greer (Arvada Fire) Present

Vice President Jeff Shrader (Jeffco Sheriff’s Office) (Proxy Dan Guard) Not Present

Secretary/Treasurer Daniel Brennan (Wheat Ridge PD) Present

Member Link Strate (Arvada PD) Present

Member Mike Weege (EFD) Present

Member Bill Kilpatrick (Golden PD) Present

Member Dan McCasky (Lakewood PD) Present

Member Don Lombardi (West Metro Fire) Present

Other attendees:

Jeff Streeter-Executive Director

Kathryn Winn-Attorney with Collins, Cockrel and Cole

Nancy Weiss-Community Resource of Colorado

Jodi Malpass-Operation Manager

Vicki Pickett-Operations Manager

Brian Wilkerson- HrQ Advisors

Gabrielle Rathfon-Jeffcom HR manager

Amanda Adams- Jeffcom Executive Assistant


MOTION: At approximately 9:02am it was moved by Link Strate and seconded by Dan Brennan to move into Executive Session pursuant to 24-6-402(4)(b), C.R.S. to receive advice from legal counsel on specific legal questions regarding open meetings law. The motion was voted upon and carried.

MOTION: At approximately 9:10am it was moved by Don Lombardi and seconded by Mike Weege to reconvene the regular meeting of the Jefferson County Emergency Communications Authority board of directors. The motion was voted upon and carried.

IV. PUBLIC COMMENT – (Limited to 3 minutes each)

  • Nick Hochstedler-AFSCME: Asking you to listen to the Jeffcom employees that will speak later and that you ultimately recognize their union under collective bargaining with AFSCME. We are helping dispatchers employed by Jeffcom form their own union. Jeffcom are organizing this union to make Jeffcom is the most efficient and effective 911 center in the state. The motivation for forming this union is to ensure that their professional input is respected and so they can offer the best public service. We are not prepared to submit signatures today but we are willing to set up a meeting prior to the next meeting to vet those signatures. The union is not going away. We hope to garner your support after today’s meeting, if not we will come to as many board meetings as it takes. Thank you for your time.
  • Willie Sandoval-Jeffcom (previously Arvada Fire): At Arvada Fire we were recognized as a union with collective bargaining. We had a voice and worked with management in a very positive manner which led to improved work conditions and employee morale. I’m asking you to vote to recognize our union. I want to be a part of creating a culture where other people can step up and solve problems alongside management. Where coaching and an open dialogue can help Jeffcom thrive. We want to create an environment and safe space for disagreements from different points of views are accepted and not have those ideas chilled. We want an environment where people can approach and work with management. We need an advocate. I ask again to recognize this union with collective bargaining. Closed by reading a letter from Arvada Professional Firefighters Association.
  • Nicole Dewey-Jeffcom (previously JCSO): I believe in this union because we need better communication, organization and transparency. AFSCME provides consistency for dispatchers. If change is necessary they will be there to help us. I would like to ask that you honor the 15 years of service I’ve given by you recognizing our union under collective bargaining agreement with AFSCME. I believe I my coworkers and the community deserve it.


MOTION: It was moved by and Dan McCasky seconded by Don Lombardi to approve the record of proceedings of the work session for the board of directors dated May 17, 2018.


  1. Union Presentation – Willie Sandoval, Lindsey Ainge and Nicole Dewey
  • Tom Kletzker- We are here today to ask for a vote recognizing our union. I’m dedicated because this will give us a voice to work with our management. Forming a union will allow dispatchers to have a greater stake in their work and advocate for them. It will allow dispatchers and management to have a way to resolve issues in a productive way. Through a union we will be able to work with management to solve any problems we may face. We ask you to recognize this union under a collective bargaining agreement with AFSCME.
  • Lindsey Ainge (previously West Metro)- I’m asking you to believe in this union as I do and ask that you recognize this union under a collective bargaining agreement. Forming a union will provide protection and consistency for us, the same as PD and Fire unions. It allows them to have a sense of security and a distinct consistency in workplace conditions. We need an advocate. And we would like to work side by side with management to make Jeffcom a workplace to be proud of.
  • Dustin Zweibel (previously Arvada Fire)- I would like to share specific examples of why I support a union with collective bargaining. First, Arvada Fire received offer letters prior to the transition indicating what our hourly rate would be based on 10-hour day schedule. Our hourly rate was decreased after we received our offer letters due to our change in schedule. There has been uncertainly and lack of consistency in application of compensation practices. This erodes trust between employees and management team. Secondly, we don’t have a distinction of sick time and PTO. The hours used for sick time is the PTO that carries over not the PTO that you lose if not used at the end of the year. A union would build that trust and hold the management accountable. It will provide transparency and communication between management and the employees.
  1. Financial and Budget Update – (CRS) Community Resource of Colorado Ms. Angie Kelly or Ms. Nancy Weiss
  • Update on Expenses: These financials are from January to June. Each month is pretty consistent and haven’t seen a swing in any particular category. We are keeping track of software that comes through and we are seeing we don’t need a few of those so it will help with savings in the coming year.
  • Why is the contribution from JCECA so low? Jeff Irvin- To date we have spent close to 3 million on Jeffcom expenses. We are building up the reserves and will be paying Jeffcom later this year.
  • JCECA has paid 8% of the personnel costs to date. Do we anticipate that at the end of the year it will be 100% of those costs paid for? JCECA will pay up to the 7.2 million by the end of December.
  • Has Jeffcom received the 6.5 million allocated for payroll? Transition costs have exceeded the amount that we originally budgeted. Jeffcom will be getting that amount at the end of the year.
  1. Executive Director Update – Executive Director Jeff Streeter
  • Staffing Update: Jeffcom has 83 Emergency Communications Specialists. 1 on Military leave, 15 part-time and 16 Supervisors. We are currently hiring. We have extended 4 conditional offers and have 4 in backgrounds. We want to extend 8 conditional offers with a start date of August 13th. We have 10 in the polygraph/suitability phase and their start date would be September 15th.
  • Our bandwidth for starting new hires and getting them trained is probably 8. We will reopen our application portal in the middle of August. By September we hope to have 16 hired.
  • It takes 8-10 weeks to train a new person in call taking. And it takes us about 2 months to interview and hire a new employee.
  • We implemented the bonus program for 2018. The premise behind that is retention. We continue to provide cross training.
  • Jeffcom Goals 2018: We’ve included goals that management has developed. There are 3 main goals. We will do an analysis on where we are at with these goals at the end of 2018. This is Jeffcom’s benchmark for the next 6 months. The board would like to there to be an objective regarding taking care of internal customers.
  • Budget Scheduling: We are meeting with CRS and a few members of the board to draft a budget. Aug 15th is when we are to have a preliminary budget to the board. We will be doing a presentation on Aug 16th on the budget.
  • Warren Tech Update: Warren Tech has created a curriculum in the area of emergency dispatch. Their curriculum will begin in August and they have 12 students signed up. In one year, they will come out of this program as a certified dispatcher on the same TriTech software that we are using. They will be doing a mentorship program and sit-alongs with Jeffcom staff. Warren Tech will come in to do a presentation at a later date.
  • Can you talk about the change in the schedule? We have the dispatchers working three 12 hour shifts one week and four 12 hour shifts the second week. Due to the loss in staff, we had to change the schedule to staff people by their skill set. We have always and will continue to honor their pre-scheduled vacations. Because of that we have had a large amount of overtime. With mandated overtime we were seeing 20% of the staff working the 2,000+ hours of OT.
  • TriTech is aware of the CAD interface with NICE and working on it. But there are some things NICE needed to fix first. Jeffcom does not have a contract with NICE.
  1. Legal Update – Mrs. Kathryn Winn
  • There weren’t too many legal issues in June. Bob Cole will be at the meeting in August. No specific issues to bring today.
  1. Program Management Report – Mr. Brian Wilkerson, Revolution Advisors
  • Backup center: We have been working with West Metro. There were some additional projects that need to be addressed in order for us to be where we need. Those projects have been completed. We have moved most of our equipment to the center. We are going to do a test to determine how to stand up the center and tear down and report back at the next board meeting.


  • Colleen Eyman: Has there been a discussion on the CIJS incident? Have the other agencies been notified? Jeff Streeter-We did not have a network breach. There was a form that got changed on the back end on the CBI side of the house. It may be linked to a TriTech upgrade. It created a login issue. It was only viewable by those that have CIJS have capability. It was never exposed to the public. It has been corrected. We have encouraged people to create new logins.



MOTION: There being no further business to be presented it was moved by Dan Brennan and seconded by Link Strate to adjourn the board meeting of the Jefferson County Communications Center Authority board of directors. The motion was voted upon and carried.

Meeting was adjourned at 10:26am.

Recording Secretary: Amanda Adams- Executive Assistant

This meeting is open to the public.

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