Services

911 Dispatch Gold LineJeffcom is the consolidation of eight (8) public safety answering points (PSAPs) in Jefferson County, Colorado, including Arvada Fire, Arvada Police, Evergreen Fire Rescue, Golden Police, Lakewood Police, Jefferson County Sheriff, Wheat Ridge Police, and West Metro Fire Protection, into one centralized location to provide excellence in customer service, technology, and resources.  This type of consolidation takes a lot of planning and resources, and we are committed to ensuring that it is done with excellence in every aspect.

911 dispatchers and call-takers are the thin gold line, the often unrecognized heroes in emergency response.  We are the calm voice on the other end of the phone, and the key to solid communication with responders in the field.  Our job is to respond to the needs of our citizens and communities and do all we can to keep our law enforcement, firefighters, and emergency medical personnel safe and ensure they come home safely at the end of every shift.

Emergency Communication Services

When you call 911 or the non-emergency line, you will talk with a highly trained Emergency Communications Specialist (ECS).  The ECS will quickly obtain critical information and relay the details to emergency responders.  The more specific the information provided, the better police, fire, and emergency medical responders will be able to assist those needing help.

We are a vital link between our citizens and emergency responders and we are proud of the work that we do.

 

Call-Taking

Once live, Jeffcom 911 will answer emergency and non-emergency calls from our citizens. Our job is to appropriately and efficiently handle each 911 call with excellent customer service to support our citizens.

911 Dispatch

Jeffcom 911 works with fire, police, and emergency medical services. It is our job to dispatch the appropriate emergency responders.

Public Education

Part of our job is to support public safety education, like the reminders to change your smoke alarm batteries every 6 months, and having a fire escape plan for your family.

 

911 Emergency Service Fee

CoinsEmergency personnel must have the capability to identify the location of a caller when they dial 911.  911 service in Colorado is funded by the Emergency Telephone Charge (ETC).  Landline, wireless (cellular), and Static or Non-Static Voice over Internet Protocl (VoIP) telephone service providers are required to remit an Emergency Telephone Surgcharge of $1.15 per telephone number or line in the Jefferson County Emergency Communications Authority (JCECA) service area.  The ETC is part of Jeffcom’s funding as an emergency response agency.

For questions on JCECA and how the funding and remittance process works, please visit their website at: https://jceca.org