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Seconds count in an emergency.  Help first responders save time by adding enhanced information (special needs, photos, emergency contact info, etc.) that is displayed when you call 911.


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When to Call 911

  • Fire
  • Medical emergency, especially symptoms that require immediate medical attention
  • Crime in progress
  • Car crash, especially if someone is injured
  • 911 should be utilized any time a citizen has an emergency situation that urgently requires police, fire, or medical response.
  • If you aren’t sure whether the situation is a true emergency, please call 911
  • If you see a situation or a person that presents a probable danger to another person or to public safety, please call and report the incident.  You may be the only one who does!

When to Call Non-emergency number

  • Any situation requiring the action/response of a police officer, when:
    • The crime is not in progress, and no suspect is present;
    • The filing of a crime report; or
    • Information or questions related to criminal activity or assistance.


When you call 911, be prepared to answer the call-taker’s questions:

  • What is the location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember: the call-taker’s questions are important to get the right kind of help to you quickly.  Be prepared to follow any instructions the call-taker gives you.  You may be told exactly what to do until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR.  Do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, please do not hang up.  That could make us believe that an emergency exists, and possibly send responders to your location.  Instead, simply explain to the call-taker what happened.